Event Director Frequently Asked Questions
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How much does it cost for online registration with Racer's Resource?
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How much is the service charge to enter online?
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Do I need to be able to charge credit cards?
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Are transactions with Racer's Resource secure?
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My event does not have a website, can I still use online registration with Racer's Resource?
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How do I get my pre-registered racers information?
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Can I add the entries I receive by mail to the download file?
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How long is my event data available online?
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Can I place my own notes, graphics, and sponsor links on my registration pages?
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When would I receive a payment for the entries collected by Racer's Resource?
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I am tempted to go with Racer's Resource online registration, but I am unsure just how it would interface with our own registration system, numbering, etc.
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I am really excited about listing my event online with Racer's Resource, how do I begin?
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If you have any additional questions, please contact info@RacersResource.com
or call toll free (888)838-0332.
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How much does it cost for online registration with Racer's Resource?
FREE! The cost to the promoter is nothing. However, the promoter does have the option to pay a portion or the entire service fee. The idea is that the smaller the service fee, the more people will register online, which will save more time for the promoter. It is completely up to you. [top]
How much is the service charge to enter online?
The service charge is on a sliding scale dependent on the entry fee. The higher the entry fee, the lower the percentage. The table below shows some sample service fees. [top]
| Entry Fee | Service Fee |
| $10 | $2.50 |
| $20 | $2.60 |
| $30 | $3.00 |
| $40 | $3.20 |
| $50 | $3.40 |
Do I need to be able to charge credit cards?
No. We handle all credit card charges for participants registering online. [top]
Are transactions with Racer's Resource secure?
Yes! All credit card transactions with Racer's Resource use industry standard SSL encryption to ensure safe and reliable transmission over the internet. All payments are processed through our partner, Pioneer Registration Services. [top]
My event does not have a website, can I still use online registration with Racer's Resource?
Yes! You do not need to have a website for your event. Racer's Resource will list all your registration info online and on your event flyers. You can then direct your participants to www.RacersResource.com for online registration on your event flyers.
Racer's Resource can also design and host your event's entire website. Contact us at info@RacersResource.com or (888) 838-0332 for more details. [top]
How do I get my pre-registered racers information?
Pre-registered racer information/start lists can be downloaded as a CSV (Comma Separated Value) file or if you use Microsoft Excel the start list can be opened directly into Excel from the Racer's Resource website. The information that is downloaded is up to you. You can choose which fields will appear, the order they are in, and how they are sorted. It is really quite flexible!
If you use an existing timing software or database, you can customize your download file to match the layout you need. The CSV file is a standard ASCII text file that is recognized by just about any software package. [top]
Can I add the entries I receive by mail to the download file?
Yes! With Racer's Resource you can manually enter the entries you also receive by mail. This way, you can get a COMPLETE start list from Racer's Resource when downloading your data! [top]
How long is my event data available online?
Event information and registered racer information will be available for 1 year after your event. This can be useful if you wish to do a pre-event mailing for your event next year. However, you can download ALL the information from your event at any time during this year and save it on your computer. [top]
Can I place my own notes, graphics, and sponsor links on my registration pages?
Yes. Several lines of custom text notes can be displayed for FREE at the bottom of the event info page. Custom links and graphics can also be placed above and below the event-listing page for your event. For links and graphics details, contact us at info@RacersResource.com or (888)838-0332 to get full list of options. [top]
When would I receive a payment for the entries collected by Racer's Resource?
-Twice Monthly Disbursement Schedule
Disbursements are sent on the first and third Monday of each month for entries collected to that point.
Then as your event nears, each event also receives 3 checks leading up to and just after the event. One each of the two Monday's before the event and one the Monday after. Each check is for all entries collected to that point. So the final check will be just for entries collected during that last week.
Your final disbursement will then be sent the Monday after your online registration closes.
Minimum pre-event or monthly disbursement amount is $250. If less than minimum, the balance will be rolled into your next disbursement.
-Additional Disbursements
If needed, additional pre-event disbursements can be made for a $10 processing fee. Requests made by Noon on Friday will be processed the following Monday. To request a disbursement, contact info@RacersResource.com. This ensures that you have access to your event funds at any time you may need them.
I am tempted to go with Racer's Resource online registration, but I am unsure just how it would interface with our own registration system, numbering, etc.
The downloaded information is extremely flexible. You choose the information you want and how it is sorted. The downloaded file is in a CSV (Comma Separated Value) format, which can be imported by just about any timing or data collection system, or the start list can be opened right into Excel. You can also choose to have Racer's Resource generate bib numbers for each event. You can also manually enter mail-in entries so that you have a COMPLETE pre-reg list. [top]
I am really excited about listing my event online with Racer's Resource, how do I begin?
First you need to setup your promoter profile with Racer's Resource. Then login to the promoter area and fill out the New Event Form. You can also contact us at info@RacersResource.com or (888)838-0332 to set up your event. Once we have your event information, your event will be online within 24 hours! [top]
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