How much does it cost for online registration with RunReg.com?
FREE! The cost to the event director is nothing. However, the event director does have the option to pay
a portion or the entire service fee. The idea is that the smaller the service fee, the more people will register
online, which will save more time for the event director. It is completely up to you.
How much is the service charge to enter online?
The service charge is based on a tiered scale dependent on the registration fee or merchandise cost. [top
|Entry Fee||Service Fee
|Tier I $0.01 To $34.99||6.50% plus $1.25
|Tier II $35.00 To $99.99||6.25% plus $1.25
|Tier III $100.00 To $299.99||5.75% plus $1.25
|Tier IV $300.00 And up||3.00 % plus $8.75
|Merchandise & Donations||6.00%
Need an exact service fee quote for your entry fee? Contact sales@athleteReg.com.
Do I need to be able to charge credit cards?
No. We handle all credit card charges securely for participants registering online. We handle the details but give you control over your money. This means you have simple, hassle-free access to your money when you want it, along with a suite of tools to make it easy to manage and refund money.
Are transactions with RunReg.com secure?
Yes! All credit card transactions with RunReg.com use industry standard SSL encryption to ensure safe and reliable transmission over the internet. [top
My event does not have a website, can I still use online registration with RunReg.com?
Yes! You do not need to have a website for your event. RunReg.com will list all your registration info online and you can direct your participants to RunReg.com for online registration on your event flyers.
How do I get my pre-registered racers information?
Pre-registered racer information/start lists can be downloaded as a CSV (Comma Separated Value) file or if you use Microsoft Excel the start list can be opened directly into Excel from the RunReg.com website. The information that is downloaded is up to you. You can choose which fields will appear, the order they are in, and how they are sorted. It is really quite flexible!
If you use an existing timing software or database, you can customize your download file to match the layout you need. The CSV file is a standard ASCII text file that is recognized by just about any software package. [top
Can I add the entries I receive by mail to the download file?
Yes! With RunReg.com you can manually enter the entries you also receive by mail. This way, you can get a COMPLETE start list from RunReg.com when downloading your data! [top
How long is my event data available online?
Event information and registered racer information will be available indefinitely for your event. We will not remove any of your registration data without your permission. This can be useful if you wish to do a pre-event mailing for your event next year. However, you can download ALL the information from your event at any time during this year and save it on your computer. [top
How do I advertise my event on RunReg.com?
Multiple sizes of banner ads are available throughout the site. This provides your event and event sponsors more exposure and direct links to your event registration pages. For details and pricing on advertising options, contact a sales representative at
or (888)956-9560. [top
Can I place my own notes, graphics, and sponsor links on my registration pages?
Yes! You can now add notes in Rich Text format as well as graphics or sponsor logos loaded from your own computer to fully customize your registration page. This feature is compatible with Internet Explorer as well as Mozilla FireFox. [top
When would I receive a payment for the entries collected by RunReg.com?
-Standard Disbursement Schedule
Our standard payment schedule is to issue three entry fee disbursements. The first disbursement is sent TWO Mondays BEFORE
your online registration closes. The second disbursement is sent the Monday BEFORE
your online registration closes. The final payment is sent the Monday AFTER
your event's online registration closes for remaining entry fees received. NOTE - Disbursements are calculated at 12:15 AM ET
. We have found this schedule works very well for most events as they tend to receive the bulk of their entries during the 3 weeks prior to the event. This gets the most entry fee funds to the event director just before the event, when they are needed the most, and the remaining just after the event.
-Monthly Disbursement Schedule
Disbursements are sent on the first Monday of each month. This schedule works well for events which receive the bulk of their entries over a span of several months rather than during the few weeks leading up to the event. Good examples of events which would benefit from this schedule are club memberships and popular events where participants sign up many months in advance.
To have your event setup for monthly disbursements, please contact
Weekly, Bi-weekly or monthly disbursements will only be issued if your event balance is greater than $100. If less than minimum, the balance will be rolled into your next disbursement.
Additional pre-event disbursements can be generated on demand in the Event Payment Center. Payments will be processed and sent the next business day. This ensures that YOU have access to YOUR event funds at any time you may need them.
How do I refund entry fees to participants?
an event director can refund a participant directly back to the participant's credit card as long as the balance due to the event is greater than the amount of the refund. There is no fee to the event director or participant to process the refund. If there is not enough balance, the event director will be funded the entry fee paid and the event director
is responsible for issuing refunds to their event participants. [top
I am tempted to go with RunReg.com online registration, but I am unsure just how it would interface with our own registration system, numbering, etc.
The downloaded information is extremely flexible. You choose the information you want and how it is sorted. The downloaded file is in a CSV (Comma Separated Value) format, which can be imported by just about any timing or data collection system, or the start list can be opened right into Excel. You can also choose to have RunReg.com generate bib numbers for each event. You can also manually enter mail-in entries so that you have a COMPLETE pre-reg list. [top
I am really excited about listing my event online with RunReg.com, how do I begin?
First you need to setup your
event director profile
with RunReg.com. Then login to the event director area and fill out the New Event Form
. You can also contact a sales representative at
or (888)956-9560 to set up your event. Once we have your event information, your event will be online within 24 hours! [top