Refund Policy



This event offers refunds in all/some cases. Refunds are decided on a case-by-case basis. Services fees charged by BikeReg are non-refundable. Please email [email protected] regarding any refund requests.


Your hub for forms, resources and frequently asked questions

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Participant

Participant Registration Insurance – Allianz Registration Protection
What forms of payment are accepted?
How to Register for an Event
How to Contact Event Director
How to Register Additional Participants for an Event
How to Reset your Login Information
How to Create an Account
How to update your activity data in a virtual event
How To Change The Category You Registered For
How to Edit your Entry or Transfer your Registration to Someone Else
Show All 15 Participant Articles

Event Director

Create a Popup Notification
Registration Limits
Unsigned Waivers
Email Schedules
Chargebacks and how they affect your event
How to Change Team Captains on PledgeReg
How to Enter Manual Donations on PledgeReg
How to Generate and Assign Bib Numbers
How to Setup Merchandise on your Event Page
Can I use Social Media to Promote my Event?
Show All 38 Event Director Articles

New Event Director

How to Create Your First Event
Interface with Existing Systems
How to Create Event Notes
Are there Advertising Opportunities for my Event?
How Long is my Event Data Available?
How to Access Past Participant Information
My Event Does not Have a Website, Can I still use athleteReg?
Are Transactions with athleteReg Secure?
athleteReg Service Fees

Sales Tax

State by State Taxability
Nonprofit Sales Tax Exemption
Marketplace Sales Tax Overview
Marketplace Sales Tax FAQ
Set a Custom Tax on your Event
Taxpayer Information, Forms W-9 and 1099-K

Virtual Events

How To Create A Virtual Challenge
Virtual Challenge Process
Virtual Event or Virtual Challenge?
Virtual Event Overview
How to Create a Virtual Event
How to create a hybrid event

Event Setup

Attestation waiver
How to view your event’s public registration page
Creating Event Passwords and Bypass Codes
Category Groups
Keep registration open during event day
How to add a donation box
How to Renew an Event
Club membership and clothing registration
Setting up your Event

Accounting

Do I Need to be Able to Charge Credit Cards?
Forms of Payment Accepted
How to Request a Payout
How to hold back funds in your event
How to setup direct deposit
Fee Transparency Laws
Download General Ledger

Email Tools

Email Tools

Pricing Tools

How to cover participant service fees
How to Setup Coupons
Gift Cards & Season Passes

Participant Management

Move participants off the waitlist
Event Day Check-In and Registration
Participant Contact Information Page
Setting up Volunteer Registration

Contact athleteReg

How to Contact athleteReg